Team Discussion Guides use adult-learning principles combined with strategies for quick application to immediately – in about 15 minutes! – contribute to your team’s understanding.
What is a Team Discussion Guide?
Team Discussion Guides are tools designed to equip leaders to personally lead the development of their direct-report team using pre-designed content, tools and resources.
Team Discussion Guides are created by using adult-learning principles combined with strategies that can be applied immediately to assist you in developing and creating immediate actions.
We hope these guides will provide structure to make it easier for you to host engaging and productive conversations with your team while providing opportunities to explore new learnings.
What is included in each guide?
While each Team Discussion Guide is designed to look and feel a little different based on the topic, all guides will include the following resources:
Orient Your Team The information in this section will help you quickly set the stage at the start of the session, including an introduction to the concept of a Team Discussion and the topic.
Make the Connection Use these key points to connect the importance of the topic to the team and share the goal for the session.
Ignite the Conversation This is the heart of the tool. Once you have set up the conversation, use the instructions and questions in the left column to start the conversation! Use the key points to reinforce messages and guide the conversation further. Of course, feel free to add specific examples for your team throughout the discussion to help make connections and build understanding!
Apply and Practice Lastly, Apply and Practice introduces quick and easy ways to help the team translate their knowledge into action.
How do I get started?
It’s easy! View the list of Team Discussion Guides below and complete the Team Discussion Guide Request Form at the bottom of the page. You will receive an automated email from the OD&L team which will provide you with the materials needed to conduct a successful learning discussion with your team.
Don’t forget to check back frequently as these topics will grow over time.
Black Lives Matter
How did the Black Lives Matter movement begin? And what do people mean when they say, “Black Lives Matter”? Lead a discussion with your team on the history and importance of this movement, and how to get involved and learn more.
Grounding in Diversity, Equity, and Inclusion
We hear these words – diversity, equity, and inclusion – all the time. What do they really mean? Why are they important topics? And what role do they play at M Health Fairview? Explore these concepts and their significance for our organization.
Implicit bias is unconscious thinking that causes people to generalize and stereotype others without intending to do so. implicit bias has a direct impact on patient outcomes and experience, as well as our experience as employees. We all have implicit biases; what we chose to do with them makes all the difference.
As an organization, we are committed to building awareness about implicit bias and taking steps to mitigate it for our patients and employees. These four team discussion guides will introduce the concept of implicit bias and how it is formed, explore the different types of implicit bias, learn more about how to confront implicit bias, and explore the concept of patient bias.
While all these guides are extremely valuable on their own, we recommend that leaders request and complete them in the following order for best results:
- Implicit Bias: Ground your team in a foundational understanding of implicit bias, how it is formed, its impact, and how we can reduce it.
- Types of Implicit Bias: Explore different characteristics that are subject to implicit bias.
- Confronting Implicit Bias: Now that we know what it is, how do we confront implicit bias in ourselves and help others do the same?
- Understanding Patient/Customer Bias: Help your team learn how to confront implicit bias when experiencing it from a customer or patient.
Understanding Systemic Racism
Systemic racism impacts everything people of color do every day. This Team Discussion Guide will lead your team through meaningful discourse on how systemic racism is present in our healthcare system, criminal justice system, educational system, and all other systems that impact human lives. Those who wish to explore becoming part of the solution will find valuable resources to facilitate action.
The Responsibility of Privilege
There are many different types of privilege – racial, educational, ability, gender, sexuality, and more. Privilege is often seen as a negative. However, privilege can be used to advocate for equity. This Team Discussion Guide explores types of privilege, encourages participants to identify their own privilege, and describes how privilege can be used to help others.
AIDET - Creating an Exceptional Customer Experience
Commitments: Achieve Results
Commitments: Collaborate for Outcomes
Commitments: Commit to Development
Commitments: Communicate Intentionally
Commitments: Create an Exceptional Experience
Commitments: Engage and Inspire
Commitments: Honor Relationships
Commitments: Identify and Solve Problems
Commitments: Seek Perfection
Commitments: Set and Hold Standards
Performance Management at M Health Fairview
At M Health Fairview, we want employees to own their success and have a role in managing and evaluating their performance. Use this Team Discussion Guide to engage your team in a conversation around the 3 Areas of Ownership that employees will be evaluated on, along with the 5-level scale that will be used to rate each of those areas. Then discuss how employees can be involved in the process by participating in on-going conversations with you about their performance throughout the year, completing a self-evaluation, and entering a development goal.
Performance Management - SMART Goals
All employees are required to have an organizational goal(s) and an individual development goal as part of the annual performance review process. Creating goals that are SMART ensures that they are meaningful and measurable, aligning to the organization’s strategic priorities, and supporting an individual’s growth and mastery. Use this Team Discussion Guide to talk with your team about the importance of setting SMART goals and how to create goals that are Specific, Measurable, Attainable, Relevant, and Time Bound.