OD&L is thrilled to introduce a library of 25 on-demand courses that are available to all Fairview employees. Courses range in topics from communication basics to conflict management; growth mindset to the macro effects of microaggressions and much more. For a quick look at all the course titles, click here to access the flyer. Feel free to distribute, print and hang in common employee areas.
These courses are available on our website 24/7, providing an opportunity for employees and leaders to self-pace their learning and development.
How to access on-demand courses:
- Review the topics listed below
- Expand topics you are interested in learning more about
- When you are ready to start a course, click “launch course”
- For best experience use Chrome or Safari browsers – you can copy and paste the link into a preferred browser
- The course should launch once single sign-on is complete
- Note: if you start and stop a course, you will be able to pick up where you left off
If you have any issues or questions, please email OD&L.
If you are receiving an error message when trying to launch any of the courses, try the steps below first.
- Close the tab or window with the error message.
- Right-click on “Launch Course” for the course you want to view.
- Select “Copy link address.”
- Paste copied link into a Chrome browser.
Click any of the bars below to view an expanded description of the course.
Be Assertive the Right Way
Do you have trouble saying no? This course will teach you how to become more assertive so you can take control of your life at work and at home. First, you will learn the definition of assertiveness and how it differs from aggression. Then, you will get the opportunity to assess whether your dominant communication style is more passive or aggressive in nature, allowing you to identify where you need to improve. Finally, the course provides you with the “Be Assertive Workout”, which will help you build up your confidence each day.
Learning how to communicate effectively is an essential skill for the workplace. This course teaches you the basics of body language, how to confidently express yourself, and build better relationships. You may be surprised to learn that most of our communication is based on non-verbal cues. The way you look, listen, and react to another person reveals a lot about how you’re feeling. In this course, you’ll gain a deeper understanding of how communication works so that you can express yourself clearly, forge deeper connections with others, and avoid misunderstandings. You’ll also learn to be a better listener and a more effective questioner, and discover how to write engaging and professional emails.
Develop Empathy and Gain Influence by Listening
Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening. Research from Columbia Business School finds a direct connection between listening and one’s ability to influence others. Good listening skills are related to the ability to persuade others, direct meetings, and turn conversations in your favor.
Giving and Receiving Feedback
Do you struggle with giving and receiving feedback? This course offers useful tips to help change the way you and your employees think about criticism. The course starts off by offering advice on how to make employees more receptive to your message and less likely to start an argument. The next section looks at the other side of the equation, explaining how you can adjust your own attitude towards criticism and show employees that you respect their input, even if you don’t agree. It ends with some advice on how you can apply the information you’ve learned effectively in real-life situations.
Handling Difficult People: Conflict Management
Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. The course starts by explaining how a persuasive approach can be more effective than a forceful one. It then touches on why conflict resolution skills are so essential in the workplace, before outlining seven steps to help you deal with conflict situations in a healthier, more productive way.
Practice Active Listening
How often have you attended a meeting and walked away without a clear recollection of what was discussed? You might have heard what was being said, but you weren’t really listening. And that’s the problem. Active listening is a skill that few of us possess, but it is a skill that is worth learning because it will improve your ability to provide quality service to your customers. This module will help you improve your listening skills by explaining the difference between hearing and listening, and by outlining the steps involved in becoming an active listener.
Writing Effective E-mails
This course teaches you how to write professional emails that are clear, persuasive, and easily understood by your clients and colleagues. Learning to write effectively can save you time and demonstrate your capabilities and your company’s credibility. In this course, you’ll learn how to improve the quality of your writing by applying the 5 principles of strong communication. The course includes several scenarios and examples to show you how to apply these effective writing techniques and principles in your own professional emails.
Change Management Courses
Click any of the bars below to view an expanded description of the course.
ADAPT to Change
ADAPT to Change is a course designed to help learners confronted with challenging changes to use a positive attitude and strategy to adapt and thrive.
Learn to ADAPT to help make difficulties easier to manage. In this course, psychologist Eve Ash shows that practicing skills of adaptation is a better way for managing reactions to change. You will learn to accept what you cannot control and define the problem by examining the facts. This helps you to adjust to the situation so you can plan a pathway forward with the facts you’ve assembled. Then you can thrive in creative ways and help others to do so as well.
Agility in Times of Change
Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.
Change Management: Managing Change
Discover a tactical approach to successfully lead your organization through periods of change with this insightful course covering effective change management strategies. You’ll learn how to build a practical plan for change and focus on the internal and psychological transition factors to minimize disruption to productivity and employee resistance. By the end of the course, you will know how to institute a results-oriented approach to maintain momentum and see changes through to a satisfactory conclusion.
Courageous Change: Succeeding in a Changing World
Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model. Unfortunately, we have been trained to fear change, to look at it as a negative. Today’s leader needs to be courageous when it comes to change—looking for ways to take advantage of opportunities that present themselves.
Click any of the bars below to view an expanded description of the course. These courses are open to all employees.
Trust is essentially our belief in the reliability, honesty or ability of another person or group of people, and the level to which we trust those around us is critical to the success of our collaboration and relationships with them. Just as there is a virtuous circle that comes from building trust with people, likewise when trust is damaged in some way, relationships can quickly deteriorate, resulting in people feeling detached and disengaged from each other, not sharing resources or information or even working against each other.
Designed with a particular focus on new leaders but suitable for all staff, this course looks at how trust develops, its importance in working relationships and what we can do to improve our own ability to build and maintain it.
Coaching for Performance
As manager you enable your team members to improve performance and achieve goals by fostering higher levels of motivation and engagement. This lesson will help you in building your reputation as a people developer while inspiring and driving your team toward success.
Enhance your productivity and professional success with this delegation training course outlining expert techniques that will help you make the most of your time and skills to achieve more. In this course, we’ll highlight the value of delegating and discuss common delegation barriers. You will learn about the Monkey Management approach to delegation to free yourself from time-wasting tasks, along with golden rules for what, when, and how to delegate for optimal results.
The Mindful Leader
Practice mindfulness in your daily life to help calm your mind, avoid burnout and take your busy workday out of auto-pilot mode. In this course, we look at the psychological and physiological benefits to slowing down and practicing this simple form of meditation. You will learn a 1-2-3 approach to using the process, as well as many other ways you can introduce mindfulness into your daily routine. Discover how to slip mindfulness into your busy day and the benefits it can bring to your personal and business relationships.
Personal Effectiveness Courses
Click any of the bars below to view an expanded description of the course.
Creative Problem Solving
Solving problems and dealing with obstacles is a regular part of life. But occasionally conventional thinking fails, and you need a fresh perspective to come up with innovative solutions, especially in the workplace. This is where creative problem solving can help. Creative problem solving is different to other forms of problem solving because it encourages you to think outside the box. The good news is everyone is creative in some way, and creative skills can be learned and enhanced. This course will encourage you to think differently and find more creative solutions to problems, and it will help you to achieve this in three simple steps.
Customer Service Success
Capture a bigger share of your market by delivering great customer service that will drive loyalty and set you apart from the competition. In today’s competitive marketplace, customer service is king and outweighs price, location and product when it comes to building loyalty. In this course, you will learn the 7 skills that are most important when it comes to satisfying customers. We look at what the consumer values most in a service experience and how easily an unhappy customer can do serious damage to your business through word of mouth and social media.
Decision Making Excellence
You may think of decision-making as instinctual, but it’s actually a skill that you practice and develop. This course will give you the tools you need to make effective decisions. You’ll learn how the thinking process works and discover the best research on decision-making to give you the knowledge and confidence you need to tackle the toughest decisions. The course also equips you with creative and practical decision-making techniques, including the Six Thinking Hats approach, to approach different problems with the right tools.
The Growth Mindset - Embracing Yet (1 of 3)
Perhaps you’ve heard people throwing around the phrase “growth mindset” lately. It’s a popular topic right now. The source of all the chatter is Stanford professor, Carol Dweck’s 2006 book called “Mindset: The New Psychology of Success.” Throughout her book, Dweck compares a GROWTH mindset with a FIXED mindset. In this series, we’ll discuss the differences between these two mindsets. For this first program, we want you to understand the importance of embracing “yet,” which comes from having a growth mindset. “Yet” means that you know or expect something to happen in the future. It just hasn’t happened “by now.”
The Growth Mindset - Developing Growth Mindset (2 of 3)
Carol Dweck’s book called, “Mindset: The New Psychology of Success” explains how having a growth mindset opens the doors to success and self-development. When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace.
The Growth Mindset - Limitations of a Growth Mindset (3 of 3)
The fixed mindset is tempting. It’s a comfortable place to live and work. Believing that you already know what you’re good at, and what you’re not good at, gives you the opportunity to pick and choose what you try and what you don’t. It gives you the ability to put yourself in situations where you’ll be successful, and to avoid situations where you might fail or be embarrassed. It’s safe, but it’s limiting. Chances are, you’re living in a fixed mindset more often than you think. In this course, we’ll go over how to know when you’re in this cycle of negativity and what the risks are. We’ll also go over failure, practice, and how to “fix” a fixed mindset.
Macro Effects of Microaggressions
Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.
Planning for Success
One of the keys to personal and professional success is the ability to plan effectively. In this lesson, you’ll learn how to to set goals, align your tasks to those goals, and then prioritize and schedule those tasks effectively.
Productivity and Time Management
Learn the 4 essential pillars to successful time management, and discover how you can make the most of your time. Time management is an essential skill for productivity, managing stress and career growth. In this course, you’ll learn practical tips and techniques that you can easily use to gain control over your time, prioritize your tasks and avoid procrastination.
Team Working Excellence
Learn the 4 key skills you need to be a highly valued team player who contributes effectively to your team’s productivity and success. In this course, you will learn why team players are valuable to any organization and how you can contribute to your team to maximize productivity its and support the end goal.