Fairview Commitments

The Fairview Commitments are the actions and expected behaviors of leaders and team members to achieve a culture of exceptional care and continuous improvement.

As a Leader:

I am expected to role model, reinforce, and hold myself and others accountable to The Fairview Commitments.

As a Team Member:

I am expected to embrace and practice The Fairview Commitments in every interaction.

Resources

1-Page Overview of The Fairview Commitments

Download a 1-page summary of the two principles and the 10 commitments. Great to print and hang at your desk!

Leader and Team Member Behaviors

Interactive pdf of with all 10 commitments and their associated Leader and Team Member Behaviors.

Team Discussion Guide

Host engaging conversations with your team on the meaning of the commitments and how they show up in our everyday work.

2 Principles

The Fairview Commitments are grounded in two principles:

10 Commitments

These are the actions and expected behaviors of all team members:

Respect for People

We understand that people have unique lived experiences, we recognize, embrace, and honor differences in perspectives, values, and beliefs. We respect people’s ability to think, develop, problem solve, and express themselves while honoring the value everyone brings. We hold this expectation to be inclusive of everyone with whom we may work: patients, customers, families, guests, vendors, external partners, and each other.

Create an Exceptional Experience

I prioritize safety and service to improve the experience, health, and wellbeing of everyone.

Embrace Diversity and Practice Inclusion

I value the unique perspective of every person and seek to understand differences through curiosity and empathy.

Communicate Intentionally

I convey information and seek clarity through intentional communication using a variety of styles and methods.

Engage and Inspire

I see how my purpose connects to the vision and values of the organization and apply my skillsets to take action and inspire others.

Commit to Development

I challenge myself and support others to continuously learn, apply knowledge, and develop personally and professionally.

Continuous Improvement

We bring together diverse teams to apply a mindset of continuous improvement, tackle problems, improve our work, and achieve equitable outcomes for our patients, customers, families, guests, vendors, external partners, and each other. We have shared accountability to grow, adapt, and innovate.

Collaborate for Outcomes

I recognize we are better together and collaborate to share goals, knowledge, and expertise to drive successful outcomes.

Set and Hold Standards

I set standards for my work that align with my team and the organization while holding myself and others accountable.

Identify and Solve Problems

I identify key issues and actively work to find solutions.

Achieve Results

I overcome obstacles to produce measurable results.

Pursue Mastery

I pursue excellence.