Team member
Developing Myself as a Team Member
Everyone is responsible for their own development and we’re here to support you along the way!
Resources to help you plan your development journey:
Development at Fairview
Get to know what development is and the opportunities available to you with this informational resource: My Development at Fairview
Development Plan
Identify and track goals by creating your own development action plan with our Development Action Planning Template.
Journey Partners
Foster learning, share experiences, and remain accountable to your growth with a journey partner. Learn more with our Journey Partners guide.
Tailor your development journey by selecting from the tabs in the menu below to discover resources, instructor-led webinars, self-paced learning, and more.
9:23 minutes
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Communication and Listening
Demonstrate active listening, communicate effectively, give and receive feedback, and more!
Instructor-Led Webinars
Develop your skills by registering for one or more of our webinars. All sessions are virtual and led by an instructor. Learn more about all our webinar offerings by visiting our Instructor-Led Webinars page.
PERSONAL DEVELOPMENT
Caring Conversations – Two Part Series
This two-part webinar series will help you learn how to communicate effectively with your colleagues with compassion in everyday challenging situations. Learn how to start a conversation, share your perspective with clarity, create a safe environment for feedback, and respond to feedback.
Upcoming Session:
Thursday, October 31, 2024: 1:00pm – 2:00pm CST
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this reflection guide with your on-demand course to put your learning into practice.
Active Listening: 5 minutes
This course helps you understand the differences between passive listening and active listening, and suggests steps that you can take to become a more active listener. Equipped with these tools and techniques, you’ll be able to approach a client interaction with confidence and help close a sale faster.
Giving and Receiving Feedback: 20 minutes
Do you struggle with giving and receiving feedback? This course offers useful tips to help change the way you and your employees think about criticism.
Communicating Effectively: 30 minutes
Learning how to communicate effectively is an essential skill for the workplace. This course teaches you the basics of body language, how to confidently express yourself, and build better relationships. You may be surprised to learn that most of our communication is based on non-verbal cues.
Programs and Groups to Enhance Communication
Discover more about available programs or groups to deepen your learning.
Insights Discovery
Understand yourself and others better with Insights Discovery. Insights is a powerful and interactive program to help you improve communication, decision-making, and collaboration.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Reducing Errors and Omissions with Closed Loop Communication
Closed-loop communication is the process of acknowledging the receipt of information and clarifying with the sender of the communicated message. When using this type of communication, it allows teams the ability to unite around shared goals, expectations, awareness, and plan execution.
Find more information here: Closed Loop Communication
Acknowledge, Introduce, Duration, Explanation, Thank You
AIDET is a best practice we use with everyone we serve to create a consistent and exceptional
experience. Using this communication tool has been proven to improve the customer experience and lead to better overall outcomes.
Find more information here: AIDET
Situation, Background, Assessment, Recommendation
SBAR is a verbal or written communication tool that enables information to be transferred accurately between
individuals. This is important as we all have different styles of communicating, varying by profession, culture,
and identity.
Find more information on how to practice SBAR in your daily communication with the following resource: SBAR Communication Tool
Collaboration and Building Relationships
Share knowledge and experiences, foster meaningful relationships, and become an effective team member.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this reflection guide with your on-demand course to put your learning into practice.
Generations in the Workplace: 15 minutes
This self-guided course will help participants gain an understanding of generational preferences and tendencies around communication, motivation, and learning styles for each of the four generations that currently make up our workforce.
Understanding Perceptions: 7 minutes
Two people may be staring at the same picture, holding the same object, hearing the same words, experiencing the same situation, yet their perceptions may be staggeringly different. In this program, we talk about why that is by looking at what exactly our perceptions are based on and discuss how our experiences shape the way we view the world around us.
Rebuilding Your Reputation: 5 minutes
Sometimes, often without even realizing it, we misrepresent ourselves. Our intentions are simply misread or misunderstood. You may find yourself in a situation where you’re back-peddling, trying to “dig yourself out of hole” you never meant to be in.
Team Working Excellence: 30 minutes
Learn the 4 key skills you need to be a highly valued team player who contributes effectively to your team’s productivity and success. In this course, you will learn why team players are valuable to any organization and how you can contribute to your team to maximize productivity its and support the end goal.
Managing How You’re Perceived: 6 minutes
Image management is a complex business. We often manage multiple identities without even realizing it. Our work identity may differ from our home identity. Let’s talk about some steps you can take to strengthen your perception from others and go over some things you need to be aware of as you manage the way other’s see you.
Conflict Management: 15 minutes
Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. It touches on why conflict resolution skills are so essential in the workplace, before outlining seven steps to help you deal with conflict situations in a healthier, more productive way.
Programs and Groups to Enhance Collaboration and Relationship Building
Discover more about available programs or groups to deepen your learning.
Employee Resource Groups
Connect with others who share your passion by joining an Employee Resource Group (ERG). ERGs are voluntary, employee-led groups whose aim is to foster a diverse and inclusive workplace.
Diversity, Equity, and Inclusion
Extend your understanding and model anti-racist and inclusive practices.
Instructor-Led Webinars
Develop your skills by registering for one or more of our webinars. All sessions are virtual and led by an instructor. Learn more about all our webinar offerings by visiting our Instructor-Led Webinars page.
PERSONAL DEVELOPMENT
Build Your Cultural Intelligence
This session provides you with the skills to be effective and inclusive when working with cultures different than your own. You will explore your capabilities and awareness related to how you think, feel, and behave.
Upcoming Session:
Tuesday, October 22, 2024: 8:00am – 9:00am CST
PERSONAL DEVELOPMENT
Recognizing and Responding to Microaggressions
In this webinar, you’ll explore the meaning of microaggressions and build skills for responding whether you are a recipient, source, or witness.
Upcoming Session:
Thursday, September 26, 2024: 12:00pm –1:00pm CST
PERSONAL DEVELOPMENT
Understanding Implicit Bias
Learn how implicit bias and microaggressions impact our patients, our customers, and each other. This session will provide guidance in determining what your individual implicit biases are, how they are formed, and how to address them.
Upcoming Session:
Tuesday, August 13, 2024: 12:00pm – 1:00pm CST
PERSONAL DEVELOPMENT
Connecting Through Generations
Understand the different generations present in today’s workplace and learn tactics to improve connection, engagement, and communication.
Upcoming Session:
Wednesday, October 2, 2024: 12:00pm – 1:00pm CST
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this reflection guide with your on-demand course to put your learning into practice.
Communication Across Cultures: Clarity: 11 minutes
Culture influences behavior and communication with others. When collaborating across cultures, it is important to identify sources of potential confusion and plan your communication style to maximize comprehension.
Develop Empathy and Gain Influence by Listening: 20 minutes
Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Diversity, Equity and Inclusion
There are many differences and similarities among our employees and patients that affect how we live and work together. Diversity, Equity and Inclusion comprise all these differences and similarities including race, ethnicity, primary language, age, size, gender, gender identity, physical capability, sexual orientation, tenure, spiritual belief, job level, and more.
Through initiatives across our organization, we help people understand and value these differences and similarities to best work together and meet the needs of the patients and communities we serve.
Explore the Diversity, Equity, and Inclusion Intranet page to learn more.
Healing Opportunity People Equity
Initiated in the Summer of 2020, in the wake of the tragic murder of George Floyd in Minneapolis and the COVID-19 pandemic that is disproportionately impacting people of color, the HOPE Commission is an acknowledgement that our organization must improve itself to produce more equitable health care outcomes for all of our patients.
Learn about our organization’s multi-year transformational change effort to drive equitable outcomes and inclusive environments for our patients, employees, and communities by visiting the HOPE Commission Website.
Effectiveness, Time Management, and Productivity
Enhance your productivity and professional success through efficiency and effectiveness.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this reflection guide with your on-demand course to put your learning into practice.
Planning for Success: 20 minutes
One of the keys to personal and professional success is the ability to plan effectively. In this lesson, you’ll learn how to to set goals, align your tasks to those goals, and then prioritize and schedule those tasks effectively.
Writing Effective E-mails: 30 minutes
This course teaches you how to write professional emails that are clear, persuasive, and easily understood by your clients and colleagues. Learning to write effectively can save you time and demonstrate your capabilities and your company’s credibility. The course includes several scenarios and examples to show you how to apply these effective writing techniques and principles in your own professional emails.
Productivity and Time Management: 30 minutes
Learn four essential pillars to successful time management, and discover how you can make the most of your time. In this course, you’ll learn practical tips and techniques that you can easily use to gain control over your time, prioritize your tasks and avoid procrastination.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Remote Work Resources
Find tools and resources needed to work effectively in a remote environment by visiting our internal remote work site.
About the Operating System
The Operating System creates a framework to help us manage and improve the work we do every day. It’s a common way of thinking that gives both technical and relational systems, as well as processes and tools to enable ways of working collaboratively as an integrated system.
Organizational Change
Build change management skills by learning to manage personal reactions and adapting skillsets.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this reflection guide with your on-demand course to put your learning into practice.
ADAPT to Change: 10 minutes
Learn to ADAPT to help make difficulties easier to manage. In this course, psychologist Eve Ash shows that practicing skills of adaptation is a better way for managing reactions to change.
Succeeding in a Changing World: 30 minutes
This course geared towards helping learners quickly understand and respond change in the workplace via the ACTION model.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Learn about the change cycle as a way to more successfully navigate the emotions using our one-point lesson: Emotional Reaction During Change (PDF)
Be intentional in building trust within teams by addressing five key requirements using our one-point lesson: Building Trust During Change (PDF)
Programs and Groups to Enhance Organizational Change
Discover more about available programs or groups to deepen your learning.
Change Community of Practice
The purpose of the Organizational Change Community of Practice (CoP) is to build a network of change practitioners throughout the organization. This group meets every other month. If you are interested in attending the Change CoP, email OD&L for an invite.
Learn more about the Change Community of Practice
Attend Change CoP meetings to:
- Gain skills to be more effective change practitioners, supporters and change owners
- Spend focused time applying skills and tools to actual changes
- Build competencies that will deliver real results to the organization
- Learn from one another in peer-to-peer relationship
- Contribute to the strengthening of M Health Fairview’s organizational change capabilities
As a member of the CoP, you bring to each meeting:
- A deeper interest about how to plan for, support, implement and sustain change
- An open mind
- An understanding of our organization’s approach to change
- Ideas and additional resources and tools that lend themselves to a chance conversation
- Willingness to be a change advocate and early adopter
Personal Growth and Wellbeing
Understand the importance of personal wellbeing and the connection it has to you being successful in your role.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this reflection guide with your on-demand course to put your learning into practice.
Building Resilience: 15 minutes
Building resilience is all about developing the skills we need to withstand pressure, change and trauma in our lives and improving our ability to recover from setbacks and adversity. In this course, we look at the benefits that resilience can bring in both our personal and professional lives and how we can embark on our own resilience-building journey.
Resilience and Stress Management: 5 minutes
This course will introduce you to the positive and negative aspects of stress, how stress can affect you, and ways to manage it while developing and strengthening your resilience.
Developing a Growth Mindset: 5 minutes
When you approach challenges with a growth mindset, you understand that you can develop the skills necessary and that failure is not permanent. The growth mindset can be applied in all areas of life, including education, physical abilities, artistic skills, relationships, and the workplace.
Emotional Intelligence: 20 minutes
Emotional intelligence is a skill that can be learned and will improve how we interact with others. Often, we react without taking the time to recognize and respond to our circumstances in the most appropriate way. This can mean missing opportunities and misunderstanding or misinterpreting the actions of others.
The Growth Mindset - Embracing Yet: 6 minutes
For this first program, we want you to understand the importance of embracing “yet,” which comes from having a growth mindset. “Yet” means that you know or expect something to happen in the future. It just hasn’t happened “by now.”
Limitations of a Growth Mindset: 6 minutes
The fixed mindset is tempting. It’s a comfortable place to live and work. In this course, we’ll go over how to know when you’re in this cycle of negativity and what the risks are. We’ll also go over failure, practice, and how to “fix” a fixed mindset.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you advance your skills.
Fairview cares about your health and wellbeing, which is why there is a dedicated team of individuals working to bring you the best programs, benefits, and resources to help manage your health and live your best life. Explore the Health & Wellness pages on the Intranet to learn more.
We all experience difficulties from time to time that can interfere with our happiness at home or work. The Employee Assistance Program (EAP) is here to support you before issues develop into larger problems.
Fairview offers you and your family members free, short-term counseling, referral and support services. You and/or your family members may use up to six short-term counseling sessions per year.