New Leader Onboarding
What is New Leader Onboarding?
We believe in investing in our new leaders, whether you’re new to the organization or have been promoted to a new role. That’s why we designed a program to set new leaders, with direct reports, up for success!
New Leader Onboarding (NLO) is a program designed to create a strong foundation for our new leaders. This virtual 10-week, 5 education and 5 cohort session, program prepares you to lead according to M Health Fairview’s standards and organizational priorities. You’ll have the opportunity to connect and collaborate with other new leaders through these interactive sessions and discuss the learning with your 1 up leader.
By the end of the program you will have an understanding of what it means to lead at M Health Fairview and the confidence to be successful!
First 90 Days New Leader Checklist
Are you a new leader? Use this checklist to plan for your first 90 days in your role at Fairview. Lists include actions around human resources, operations, technology, scheduling, connections with others, and more!
How does it work?
When you start in your new role, you will automatically be registered for New Leader Onboarding. You will receive a welcome email in your Outlook email with a list of your scheduled sessions. Shortly after, you will also receive invitations for each NLO education and cohort session. Accept the invites and click the link in the invite to see any pre-work.
Unfortunately the program does not allow for make-up sessions. Please make it a priority to attend each session.
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Leading with Continuous Improvement and Respect for People
Leading at M Health Fairview means fostering an environment of continuous improvement and respect for people. This session will help you gain awareness of expected leader behaviors at M Health Fairview and how our Operating System helps drive them. You’ll also discover how standardization and improvement drive customer engagement and value.
The Operational Excellence team has dedicated coaches for all teams across the organization. As a new leader, they will be a great resource for you to go deeper in what you learned in New Leader Onboarding, and to support you in learning and applying all aspects of the Operating System with your team(s). We encourage you to request a meeting with your coach by sending an email to OperationalExcellence@fairview.org, and your coach will reach out to schedule a meeting.
If you would like to request support for any problem you need to solve and/or project you need to tackle, please submit this form on the Intranet.
Program Resources
- Leader conversation guide
- Red is Good
- Shingo Model Summary
- Tiered Management
- Daily Engagement System (DES)
- Strategy Deployment
- A3 Thinking
- Standard Work
- Fairview Operating System
- One-Point Lesson: Fairview Operating System (course overview)
- One-Point Lesson: The J-Curve of Change (Class 1)
- One-Point Lesson: Mental Models (Class 1)
- One-Point Lesson: Collaborating for Outcomes (Class 2)
- One-Point Lesson: Practical Problem-Solving (Class 3)
- One-Point Lesson: Visual Management (Class 4)
- One-Point Lesson: Gemba and Leader Standard Work (Class 5)
Diversity, Equity and Inclusion
What do Diversity, Equity, and Inclusion (DE&I) look like at M Health Fairview? How can our leaders help drive our DE&I strategy? This session will answer those questions and more! Start by participating in the Understanding Implicit Bias course. Then complete an engaging course on Inclusive Leadership.
Program Resources
- Leader Conversation Guide
- Diversity, Equity and Inclusion Resource Page
- Understanding Implicit Bias Webinar
- Inclusive Leadership Course
- Macro Effects of Microaggressions
- Implicit Association Test
- Please read the Preliminary Information and click “I wish to proceed” at the bottom to take a test
People Leadership
People leadership is about more than just managing the daily work – it’s also about building culture, understanding organizational behaviors, setting goals, understanding your resources, development, and more. As a new leader, you’ll leave this session with a strong foundation for leading your team.
Program Resources
- Leader Conversation Guide
- Leadership Development Opportunities
- Fairview Commitments
- Performance Dimensions
- Change Management Support Resources
- Performance Management
- 70-20-10 Development
- Remote Work SharePoint Page
- Employee Engagement Survey
- On-demand Learning
- Medical Library
Employee Health and Wellbeing
Your Leadership Approach
Insights Discovery is a personality assessment designed to help you identify and understand your strengths, opportunities, and preferred styles. This tool teaches how to use this information to identify similarities and differences with others that help drive connections, optimize the benefits of differences, and enhance individual and team performance.
High Reliability Healthcare
Delivering a reliable culture of patient and employee safety, that’s our commitment to everyone who passes through our doors. We are striving to eliminate preventable harm and its impact on patients and team members, as well as working to increase the reliability of every team across our system.
As a leader, you can help support how to build a healthier, more robust safety reporting culture. In this session, you will complete the leadership portion of Safety Always training, a program that was implemented in 2018 at the University of Minnesota Health hospitals and clinics. This program has helped providers and staff to better understand what preventable harm is and the steps to take to reduce it. You’ll also learn what it means to lead a culture of safety and uphold our rigorous customer experience standards.
For questions, contact a member of the Safety Always team at SafetyAlways@fairview.org
Program Resources
- High Reliability Healthcare Leader Conversation Guide
- Rounding to Influence – Hand Hygiene example
- Rounding to Influence – Template
- Safety Always Sharepoint Page
- Safety Always Safety Captains Update
- Good Catch Program – One Point Lesson
- The secret to giving great feedback
Book Recommendations
- West Point Leadership Lessons book by Scott Snair
- Managing the Unexpected by Karl E. Weick and Kathleen M. Sutcliffe
- Influencer: The New Science of Leading Change by Joseph Grenny
- Just Culture: Balancing Safety and Accountability by Sidney Dekker
- Managing the Risks of Organizational Accidents by James Reason
What to expect?
Make sure to look for the Outlook invitations to each of the 5 education and cohort sessions (10 total invitations). Prioritize attending each session as the program does not allow for make-up sessions – work with your leader if you need help.
On the day of each session, open the invitation, and click the provided link to be taken to your schedule, resources, and meeting link for the education session.
After completing each NLO education session you will receive a follow up email with next steps:
- Complete a skills practice related to the educational topic.
- Meet with your cohort the following week to discuss your skills practice and learn from your peers. The follow up email includes a cohort conversation guide, so you know what questions to expect during the discussion.
- Meet with your leader to discuss how the topic relates to your area. The follow up email includes a conversation guide you can use for this discussion.
Complete these steps after each of the 5 educational sessions. If you have any questions, don’t hesitate to reach out to odl@fairview.org
Unfortunately the program does not allow for make-up sessions. Please make it a priority to attend each session.