Leader
Developing My Team
You play a vital role in supporting the development of your team.
Identify resources, remove barriers, and empower your team members to grow and develop skills that advance the mission of our organization.
Select from the tabs in the menu below to explore tools, instructor-led webinars, and self-paced learnings that meet the development needs of your team.
Leader as Teacher
As a leader, you are called to help lead your team through challenging times. OD&L offers resources in a “leader as teacher” (LAT) format which are pre-designed learning sessions you can easily complete with your team in one hour or less.
How Does LAT Work?
Prep for your session by reviewing the resources (~1 hour): If you wish to meet with one of our consultants to help you prepare, visit our Consultation Services page and complete the request form.
Organize your team session (~10 minutes): Create your meeting and invite your team members.
Hold your team session (~ 1 hour): Sessions are designed to be 50-60 minutes.
Adaptive Leadership
Building Accountability
Building Trust
Navigating Change
Learn how to identify adaptive challenges facing your team and develop skills in addressing that challenge.
- Understand the concept of adaptive leadership and the difference between technical and adaptive challenges.
- Develop skills in addressing adaptive challenges that your team is facing.
Create a shared understanding of accountability and develop an action plan that builds trust and sustained accountability.
- Understand best practices of accountability and how to hold ourselves and our team members accountable.
- Identify and discuss key actions that build accountability on teams.
Collaboratively build trust within your team through discussion and action planning.
- Understand the qualities of trust and how to identify characteristics of high trust teams.
- Evaluate your behaviors and create an action plan for building and sustaining trust.
Support the ability of your team to proactively navigate change through understanding and asking curious questions.
- Understand the change process and human reactions to change.
- Develop skills in navigating change by challenging your assumptions and asking curious questions.
Menu
Collaboration and Building Relationships
Promote team connection, build trust, lead remote teams, and more!
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you and your team 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this Reflection and Action Guide with our on-demand course to help your team members put their learning into practice.
Generations in the Workplace: 15 minutes
This self-guided course will help participants gain an understanding of generational preferences and tendencies around communication, motivation and learning styles for each of the four generations that currently make up our workforce.
Leading Remote Teams: 10 minutes
Working from home can be especially challenging for leaders. Physical distance often makes it harder to supervise and motivate team members, maintain a strong team culture, run productive meetings, and drive productivity. Sometimes a manager’s individual leadership style simply doesn’t translate to the remote environment, which can be frustrating for both manager and team.
Use this Team Discussion Guide to help you organize and lead your team in discussion on any of our self-paced course offerings
Interpersonal Effectiveness: Building Relationships: 14 minutes
Your success will be greatly affected by the professional relationships you cultivate. Interpersonal skills are the cornerstone of developing these associations, so it is important to assess your abilities to communicate clearly and empathetically and to listen well.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you develop your team.
Be intentional in building trust within teams by addressing five key requirements using our one-point lesson: Building Trust During Change (PDF)
Communication and Listening
Support effective communication, encourage active listening, facilitate productive meetings, and more!
Instructor-Led Webinars
Encourage team skill developing by recommending one of our webinars or requesting a team development session on our available topics.
Encourage your team members to sign up for one of our open enrollment webinars
Bring one of our webinars to your entire team by requesting a team session
PERSONAL DEVELOPMENT
Caring Conversations – Two Part Series
This two-part webinar series will help you learn how to communicate effectively with your colleagues with compassion in everyday challenging situations. Learn how to start a conversation, share your perspective with clarity, create a safe environment for feedback, and respond to feedback.
LEADER DEVELOPMENT
Development Conversations
This webinar will focus on helping you build the knowledge and skillset to equip you as a leader in supporting the development of your team members. You will learn about development and practical strategies for keeping the topic of growth alive with your team members through meaningful and in-the-moment development conversations, embedded into everyday interactions.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you and your team 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this Reflection and Action Guide with our on-demand course to help your team members put their learning into practice.
Building Trust: 25 minutes
Trust is essentially our belief in the reliability, honesty or ability of another person or group of people, and the level to which we trust those around us is critical to the success of our collaboration and relationships with them. In this course, you will learn how trust develops, its importance in working relationships and what we can do to improve our own ability to build and maintain it.
Conflict Management: 15 minutes
Conflict is unavoidable, but it is not always a bad thing. This course will teach you how to use conflict as an opportunity to strengthen your workplace relationships. It touches on why conflict resolution skills are so essential in the workplace, before outlining seven steps to help you deal with conflict situations in a healthier, more productive way.
Use this Team Discussion Guide to help you organize and lead your team in discussion on any of our self-paced course offerings
Effectively Listening: 45 minutes
Developing effective listening skills helps to improve productivity and interpersonal relationship at work. In this course, you will learn how to improve your listening, listen to others while remaining empathic and non-judgmental, and follow a speaker’s points.
Insights Discovery
Insights Discovery is a powerful and interactive program that improves communication, collaboration, decision-making, and performance. We offer several team session types depending on your team needs.
Insights Discovery Session
Discover your strengths, weaknesses, communication style, and more.
Transformational Leadership
Learn about your leadership style and how to motivate others.
Follow-Up Education
Deepen team learning, collaboration, and application of Insights Discovery.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you develop your team.
Team Discussion Guides are tools designed to equip you as a leader to personally host engaging and productive conversations with your team.
AIDET: Acknowledge, Introduce, Duration, Explanation, Thank You
AIDET is a best practice we use with everyone we serve to create a consistent and exceptional experience. Use this Team Discussion Guide to help your team draw a connection between AIDET and improved outcomes for the customers we serve. In addition to practicing the mechanics behind the tool, your team will learn how put AIDET into practice. Using this communication tool has been proven to improve the customer experience and lead to better overall outcomes.
Customer Service Standards
Learn how our Connecting with Care program can help your team creative positive customer experiences and improved patient outcomes.
Information and Resources
Our Connecting with Care resources on the intranet will help you as you lead your team through our four customer experience standards: Set the Stage, Share the Moment, Support What’s Next, and Service Recovery.
Find one point lessons about each of these standards and discussion guides that will help your team create positive experiences for our customers and patients.
Diversity, Equity & Inclusion
Advance our goal of becoming an anti-racist and inclusive organization through culturally competent care, implicit bias education, and more!
Instructor-Led Webinars
Encourage team skill developing by recommending one of our webinars or requesting a team development session on our available topics.
Encourage your team members to sign up for one of our open enrollment webinars
Bring one of our webinars to your entire team by requesting a team session
PERSONAL DEVELOPMENT
Build Your Cultural Intelligence
This session provides you with the skills to be effective and inclusive when working with cultures different than your own. You will explore your capabilities and awareness related to how you think, feel, and behave.
PERSONAL DEVELOPMENT
Connecting Through Generations
Understand the different generations present in today’s workplace and learn tactics to improve connection, engagement, and communication.
PERSONAL DEVELOPMENT
Recognizing and Responding to Microaggressions
Microaggressions are everyday subtle interactions or behaviors that communicate some sort of bias toward another person or group. They can be intentional or unintentional and sometimes even well-meaning. In this webinar, you’ll explore the meaning of microaggressions and build skills for responding whether you are a recipient, source, or witness.
PERSONAL DEVELOPMENT
Understanding Implicit Bias
Learn how implicit bias and microaggressions impact our patients, our customers, and each other. This session will provide guidance in determining what your individual implicit biases are, how they are formed, and how to address them.
Intercultural Development Inventory
Kickstart your intercultural development journey with the Intercultural Development Inventory (IDI)!
Why should my team participate in the IDI?
Results from the IDI can help a you and your team understand what may be contributing to your successes and challenges in areas of difference, and what actions you can take to build capacity to more effectively navigate those differences.
** The IDI is currently open to teams of 8 or more.
Discover More!
Visit the IDI page to discover more about IDI, the process for having your team participate, and submit your request.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you develop your team.
Diversity, Equity and Inclusion
There are many differences and similarities among our employees and patients that affect how we live and work together. Diversity, Equity and Inclusion comprise all these differences and similarities including race, ethnicity, primary language, age, size, gender, gender identity, physical capability, sexual orientation, tenure, spiritual belief, job level, and more.
Through initiatives across our organization, we help people understand and value these differences and similarities to best work together and meet the needs of the patients and communities we serve.
Explore the Diversity, Equity, and Inclusion Intranet page to learn more.
Healing Opportunity People Equity
Initiated in the Summer of 2020, in the wake of the tragic murder of George Floyd in Minneapolis and the COVID-19 pandemic that is disproportionately impacting people of color, the HOPE Commission is an acknowledgement that our organization must improve itself to produce more equitable health care outcomes for all of our patients.
Learn about our organization’s multi-year transformational change effort to drive equitable outcomes and inclusive environments for our patients, employees, and communities by visiting the HOPE Commission Website.
Team Effectiveness
Encourage team members to hold themselves to high standards and improve effectiveness and productivity.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you develop your team.
About the Operating System
The Operating System creates a framework to help us manage and improve the work we do every day. It’s a common way of thinking that gives both technical and relational systems, as well as processes and tools to enable ways of working collaboratively as an integrated system.
System Leader Rounding
Rounding is a key practice that honors relationships through communication, gratitude, and humble inquiry. It helps us understand opportunities and align on where we can improve.
Learn more about rounding and discover resources by visiting the System Leader Rounding Intranet page.
Organizational Commitments and Values
Enhance team member understanding and application of The Fairview Commitments.
The Fairview Commitments are the actions and expected behaviors of leaders and team members to achieve a culture of exceptional care and continuous improvement.
When we all incorporate the commitments into our daily work, we foster a work environment that prioritizes caring for our customers, respecting one another, and continuously improving.
Team Discussion Guide
Host engaging conversations with your team on the meaning of the commitments and how they show up in our everyday work using our Fairview Commitments Team Discussion Guide.
Succession Planning
Identify and nominate internal talent into key positions across the organization right in Talent Connect!
Talent Connect now provides you with a structured approach to evaluate the performance and potential of your team members and nominate successors to your position. The succession feature in Talent Connect also gives you the tools necessary to calibrate and discuss teams collaboratively with other leaders in the organization!
Go to our Succession Planning page to learn more about the process and access resources to guide you through the necessary steps.
Personal Wellbeing
Create a healthy and positive work environment by supporting team member wellbeing and resilience.
Self-Paced Learning
OD&L is thrilled to provide a library of on-demand courses available to you and your team 24/7. To find our complete library of available courses, visit the Self-Paced Learning page.
Use this Reflection and Action Guide with our on-demand course to help your team members put their learning into practice.
Understanding Perceptions: 7 minutes
Two people may be staring at the same picture, holding the same object, hearing the same words, experiencing the same situation, yet their perceptions may be staggeringly different. In this program, we talk about why that is by looking at what exactly our perceptions are based on and discuss how our experiences shape the way we view the world around us.
Rebuilding Your Reputation: 5 minutes
Sometimes, often without even realizing it, we misrepresent ourselves. Our intentions are simply misread or misunderstood. You may find yourself in a situation where you’re back-peddling, trying to “dig yourself out of hole” you never meant to be in.
Use this Team Discussion Guide to help you organize and lead your team in discussion on any of our self-paced course offerings
Building Resilience: 15 minutes
Building resilience is all about developing the skills we need to withstand pressure, change and trauma in our lives and improving our ability to recover from setbacks and adversity. In this course, we look at the benefits that resilience can bring in both our personal and professional lives and how we can embark on our own resilience-building journey.
Managing How You’re Perceived: 6 minutes
Image management is a complex business. We often manage multiple identities without even realizing it. Our work identity may differ from our home identity. Let’s talk about some steps you can take to strengthen your perception from others and go over some things you need to be aware of as you manage the way other’s see you.
Information and Resources
Browse through the topics listed below to find additional information and resources to help you develop your team.
Fairview cares about your health and wellbeing, which is why there is a dedicated team of individuals working to bring you the best programs, benefits, and resources to help manage your health and live your best life. Explore the Health & Wellness pages on the Intranet to learn more.
We all experience difficulties from time to time that can interfere with our happiness at home or work. The Employee Assistance Program (EAP) is here to support you before issues develop into larger problems.
Fairview offers you and your family members free, short-term counseling, referral and support services. You and/or your family members may use up to six short-term counseling sessions per year.